Publications

“Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform”. Qiuping Yu, Yiming Zhang, Yong-Pin Zhou, 2022. Management Science.

· First Place, 2021 INFORMS Service Science, Best Paper Award Competition.

· Second Place, 2021 CSAMSE, Practice Award. 

· Honorable Mention, 2021 INFORMS Behavioral Operations Management, Best Working Paper Award.

Working Papers

“The Granularity of Wait Time Information: Large-Scale Field Experiments on a Major Ride-Sharing Platform”, with Qiuping Yu and Yong-Pin Zhou, working paper

“Optimizing Real-time Compensation for Waiting”, with Qiuping Yu and Yong-Pin Zhou, working paper.